Membership Committee: Deliverables
The overall member experiernce is managed organization-wide, and as such every committee and staff member has a responsibility for ensuring member retention. The Membership Committee manages retention and onboard efforts in the following ways:
- Follows up with new members after first event attendance to ensure they are taking advantage of membership benefits. Outreach can include email and/or phone call follow-ups. A list of talking points is prepared in advance, and frequently asked questions are tracked for future reference. See the Membership Committee's folder in OneDrive for talking points.
- Manages New Member Orientation events and/or activities at the conferences. Works with the Executive Director to ensure the event is included in the conference schedule. Creates content for the sessions, utilizing information from previous years’ events. Sends the content to the Executive Director for review before finalizing. Develops networking activities for members to get ot know each other and ensure interaction. Works with the Board Liaison to the conferences to coordinate the board’s involvement in the events as appropriate (particularly at the Global Conference, since all board members are in attendance), which typically involves an introduction at the beginning, and then a few board members staying for more interactive participation throughout the event. Sends an email to those who have registered for the event in advance of the conference, to welcome them and field questions.
- Coordinates additional onboarding activities as needed and determined by the committee, which may incude introductory webinars, virtual coffee chats, FAQ's, etc..