Member Onboarding Committee SOP's

The Member Onboarding Committee focuses on the retention of new members in MBA CSEA (defined as those who have been members for three years or less, with a focus on the first year of membership). ‚ÄčThe primary goal of the committee is to help new members learn about the organization and keep them engaged.

Committee deliverables are outlined here.

The Membership Committee utilizes collaboration tools for timeline management and file storage. Committee members receive access to these tools when they are added to the committee roster.

Committee Composition

The ideal committee size is 6 - 8 members (including the Committee Co-Chairs and the Board Liaison). Ideal skills sets include:
  • Strong familiarity with MBA CSEA membership benefits
  • High level of comfort discussing the benefits with new members
  • Creative thinking
  • Attention to detail

Ideally, the committee should include at least one employer, one member in the European region, and one member in the APAC region to assist with outreach to those populations. 


Committee Leadership Roles

Executive Director

  • Oversees and is a member of the committee.
  • Is included in all leadership and committee communications and committee debriefs.
  • Is consulted about anything the committee will be bringing to the board.
  • Distributes committee-related communications to the membership, including mass emails sent to all new members. 
  • Coordinates logistics related to New Member Orientation at the organization's conferences. 
  • Serves as liaison among all MBA CSEA committees, assisting with opportunities for cross-committee communication and collaboration when needed. 

Board Liaison
  • Serves as an additional resource to ensure the board and committee are working closely together.
  • Communicates the board's strategic goals to the committee on a regular basis, and ensures they are accomplished. 
  • Is a member of the committee and is included on committee communication and leadership calls.
  • Provides regular committee reports to the Board of Directors, and communicates feedback from board meetings to the committee as appropriate.
  • Submits the committee's budget requests (if any) to the Treasurer each year.

Committee Co-Chairs
  • Host regular meetings with committee members to update progress and make decisions.
  • Keep the Executive Director and Board Liaison up to date on committee progress in between meetings, as needed. 
  • Set and distribute an agenda for committee meetings, with input from the Executive Director and Board Liaison as needed.
  • Ensure that minutes are taken at the meetings and distributed in a timely manner after the meeting has concluded (Note: the co-chairs are encouraged to delegate this responsibility to one or more committee members).
  • Assign committee members to subcommittees/groups if needed, and mange those groups; host subcommittee calls and email exchanges as needed.